Question 1

Why Acnelyse?

Accepted Answer

Acnelyse is used to treat acne. Treatment of skin problems such as persistent acne spots and red spots. Acnelyse Cream is very effective for the treatment of acne scars.

Question 2

What are the Benefits of Acnelyse Cream?

Accepted Answer

Acnelyse is the world's most effective Acne cream.
Acnelyse is also used to treat fine wrinkles, dark spots, or rough skin on the face.

Question 3

How to Use Acnelyse Cream?

Accepted Answer

Acnelyse cream use It is a product that should be used in accordance with the instructions. First of all, the area where the cream will be used should be cleaned. After cleaning the area to be applied, it should be dried. The cream is massaged and fed to the desired area 2 hours before going to bed at night. It must be used in consultation with your doctor. Long-term use may be required in cases where it is used to remove stains. It should be used regularly for a period of 6 months in order to see the benefit on the skin. In addition, the benefit to the skin should be observed in 2-month periods.

Question 4

Where is my order shipped from?  (For European Union Countries)

Accepted Answer

If the country you place your order in is an EU country, your order will be shipped from Malta. Since your order will be shipped from within the European Union, there will be no delay in customs processes. Usually your package will be delivered to you within 4-6 Business days. Cargo shipments to EU countries that make customs classification with the 'Production Origin: Non-EU Country option' (Example: France) are made from Turkey via FedEx.

Question 5

Where is my order shipped from? (UK and USA)

Accepted Answer

If the country where you place your order is one of these: UK & USA, your order will be shipped from Istanbul, Turkey. It reaches your country in a short time with Turkish Airlines Air Cargo. Mostly 2 business days.

Orders with 'Shipping: FedEx' information on the date of purchase will be shipped via FedEx. Average delivery time for FedEx is 2 business days after customs clearance is completed.

Question 6

Where is my order shipped from? (Japan, Korea, Russia)

Accepted Answer

If the country you place your order is Japan, Korea or Russia, your order will be shipped from Istanbul, Turkey. It reaches your country in a short time with Turkish Airlines Air Cargo. Mostly 10 business days.

Question 7

Where is my order shipped from? (Qatar, Kuwait, UAE, KSA)

Accepted Answer

If the country you place your order is Qatar, Kuwait, UAE (Dubai, Sharjah, Abu Dhabi), KSA, your order will be shipped from Istanbul, Turkey. It reaches your country in a short time with Turkish Airlines Air Cargo. Mostly 10 business days.

Question 8

What is the Delivery Time? (Standard Shipments)

Accepted Answer

In standard shipments, cargo delivery is usually completed within 10 working days.

Average delivery times by delivery region:

European Union Countries 
4-6 Business days
UK and USA
2 Business days
Japan, Korea, Russia
10 Business days

Qatar, Kuwait, UAE, KSA
10 Business days

Rest of World
20 Business days

Question 9

Is it possible to ship to my country?

Accepted Answer

List of Countries Available to Ship to:

• Albania
 • Algeria
 • Andorra
 • Argentina
 • Australia
 • Austria
 • Azerbaijan
 • Bahrain
 • Belarus
 • Belgium
 • Bolivia
 • Bosnia & Herzegovina
 • Brazil
 • Bulgaria
 • Cambodia
 • Canada
 • Chile
 • Costa Rica
 • Croatia
 • Czech Republic
 • Denmark
 • Estonia
 • Finland
 • France
 • Germany
 • Great Britain
 • Greece
 • Hungary
 • Iceland
 • Indonesia
 • Israel and the Occupied Territories
 • Italy
 • Ivory Coast (Cote d'Ivoire)
 • Jamaica
 • Japan
 • Jordan
 • Kazakhstan
 • Korea, Republic of (South Korea)
 • Kosovo
 • Kuwait
 • Kyrgyz Republic (Kyrgyzstan)
 • Latvia
 • Liechtenstein
 • Lithuania
 • Luxembourg
 • Malawi
 • Malaysia
 • Maldives
 • Malta
 • Mauritius
 • Mexico
 • Moldova
 • Monaco
 • Montenegro
 • Morocco
 • Netherlands
 • New Zealand
 • North Macedonia
 • Norway
 • Oman
 • Pakistan
 • Panama
 • Paraguay
 • Peru
 • Philippines
 • Poland
 • Portugal
 • Puerto Rico
 • Qatar
 • Reunion
 • Romania
 • Russian Federation
 • Saudi Arabia
 • Senegal
 • Serbia
 • Seychelles
 • Singapore
 • Slovak Republic (Slovakia)
 • Slovenia
 • South Africa
 • Spain
 • Sweden
 • Switzerland
 • Thailand
 • Tunisia
 • Ukraine
 • United Arab Emirates
 • United States of America (USA)
 • Uruguay
 • Uzbekistan
 • Vietnam

Question 10

What are the countries where orders cannot be shipped?

Accepted Answer

Countries closed to shipping:
 
China
Cuba
Georgia
India
Iranian
Iraq
North Korea
Taiwan
Turkey
Turkmenistan
Ukraine
Venezuelan

You will be blocked by PayU from ordering from these countries. Your money will be returned to your bank account / credit card.

Question 11

How can I track the cargo?

Accepted Answer

Follow these steps to track your cargo:

1) Copy the cargo tracking number written in the order e-mail we sent you.

2) Open these websites: www.fedex.com (www.fedex.com)- www.ups.com (www.ups.com)-  www.parcelsapp.com (www.parcelsapp.com)- wp.pts.net/en/track-your-parcel (wp.pts.net/en/track-your-parcel)- track.ptt.gov.tr (https://track.ptt.gov.tr/)

3) Paste the Cargo tracking number you copied.

4) Click on Track Package.

5) You can track your cargo on this screen.

FREQUENTLY ASKED QUESTIONS